Shipping policy
Delivery Times:
We endeavour to get you your products as soon as possible to ensure your experience with us is nothing but awesome. We appreciate your business and will always give extra value as a gesture of this appreciation.
Delivery times vary around Australia, if you would like an estimated delivery time we recommend you use the Australia Post Delivery Time Calculator. Our suburb/postcode is Geebung / 4034
Dangerous Goods Declaration:
We do not send dangerous goods
Items considered as 'Dangerous Goods' will consist of lubricants, oils, some cleaning agents and aerosols.
New Zealand Shipping Details
Delivery Times:
All orders shipped to New Zealand will be shipped with Australia Post Express Courier International. They advise a 3-4 business day delivery to most areas in New Zealand but we have had customers report delivery as fast as overnight.
Customs/Duties:
Orders over NZD$175.00 can incur customs taxes in New Zealand. BK has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and BK will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and BK will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Norfolk Island Shipping Details
A sea-exchange usually takes place to complete the journey to Norfolk but rough seas will cause the exchange to be cancelled and the order will return back to Sydney before being re-dispatched - Which can take another 6-8 weeks.
Please note that once the item leaves Sydney the tracking number will no longer update in the Australia Post network so they will not provide an estimated time of delivery either.
International Shipping Details
We offer very competitive Express International Shipping. To calculate a price simply add items to your cart then update your country in the shipping calculator on the cart or checkout pages.
Delivery Times:
Sendle International: Delivery times are updated daily and estimates given at checkout, sent with Sendle.com via New Zealand Post on DHL eparcel. This method is the slowest but also the most cost effective.
Expedited Shipping: Sent with Australia Post Express International (approx 14-28 Business days)
DHL Shipping: Sent out with DHL International Express shipping (approx 10 Business days or less)
All orders are shipped out with 2 business days. Expedited and DHL will be packed and shipped within 24hrs (business days). Remember that once the goods arrive in your country, Shipping might require local contractors for on-forwarding and they are then relying on them to operate efficiently and without error. Due to the many variables encountered with international freight contractors, BK cannot be held liable for international consignments that are lost in transit. At this time we do not offer insurance on our international shipping. Please be aware that you accept responsibility for lost international consignments and BK will not re-ship or refund your order.
Customs/Duties:
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be.
BK cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and BK will not be held responsible for any loss of funds as a result of this occurrence.
Every country has their own customs department, the easiest way to locate and contact them is to use Google and type in: "Customs and import duties - followed by the name of your country" and you will be able to navigate to the appropriate site and contact them to complete the delivery.
Considerations
- Weekends don’t count. All lead times are in business days and exclude public holidays.
- If you order after 2pm, orders will be processed the following business day.
- Dispatch is based on items leaving our Geebung warehouse.
- Items that are in stock are subject to SAME DAY dispatch.
- We are human; sometimes items will be out of stock. If this is an issue, we will always ensure we fix this for you and make your day for the inconvenience.
Order Status & Tracking
You can check the status of your order and track any dispatched consignments from Your Account (you will also get an email with a tracking link when the item is dispatched).
More Information
If you have any questions, comments or queries please feel free to contact us on 07 3265 7555 or email sales@brisbanekawasaki.com.au We will always respond, however due to time zones, sometimes you may not get a reply until the following business day.
