If you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days in the condition that you received it and we will happily exchange, credit or refund.
NOTE: If you placed your order with free freight, your money will be refunded minus the initial freight cost incurred by BK. This freight cost will be calculated fairly, using the Australia Post freight calculator. Before sending your items back, please conyact us and we can advise of the freight amount to be deducted from the refund. The buyer is also responsible for organising (and paying for) the freight of the return.
All returns MUST be authorised by BK before goods are returned. Please call or email our helpful staff and they will give you an RMA (Return Merchandise Authorisation) number which must be enclosed in return parcel.
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or your return may not be accepted (unless faulty). Please see the list below for things to avoid ensuring your return is accepted:
If you have a faulty item that you would like refunded, repaired or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service or the brand directly for warranty periods.
We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-7 business days.
BK cannot accept returns or exchanges of DG items as all necessary paperwork does not cover return freight.
If your order arrives damaged in transit please take photo's of the damage and email them to our customer service department before and after opening the packaging to ensure the correct procedure is followed when rectifying the situation.
For more information please email or call our friendly team.
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